Financing with Affirm -- FAQ
We are happy to offer customer financing through Affirm.
FAQs
Who Is Affirm?
For customers with a U.S. phone number, Affirm Holdings, Inc. is an American technology company that provides financial services for shoppers and merchants. Founded in 2012 by PayPal co-founder Max Levchin, it is the largest U.S. based buy now, pay later lender. As of 2024, Affirm reports 19.5 million users, processing $26.6 billion in payments annually.
How Does Affirm Work?
Affirm loans you money (usually) with interest, and then pays us in full, less a fee. You pay them back per the terms of your loan.
How Does I See if It Makes Sense for Me?
When you're in our website Checkout, you will see the Affirm pay-over-time option.
Add your items to the cart, then select Affirm as your payment method.
You'll then be sent to Affirm's website, fill out a few pieces of personal information, and get a real-time decision. If you choose to move forward, and have confirmed the loan, we will be paid by Affirm and ship out your order per our normal procedures. Affirm will work with you directly to collect payments.
What interest rates does Affirm charge?
Customers pay between 0–36% APR, based on their credit history. When a customer selects Affirm as their payment method, they see their payment plan options.
What Has Tennant Products Seen With Customers Using Affirm?
We have seen that the offer you get is dependent on your credit. We don't see your credit, and we don't see your specific offer. But we do see the approval statistics in aggregate. Our observation, which is just our vantage point, is that:
- Most people get approved
- About half pay a low or 0% APR; the others' interest rates vary
- 29% of our customers have gotten 3 month terms; 29% of our customers have gotten 6 month terms; 29% of our customers have gotten 12 month terms; and 14% of our customers have gotten a 36 month term offer.
Can I pay off my purchase early?
Yes, there’s no penalty for paying early.
How do I make my payments?
You can make or schedule payments at affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due.
Can I return an item I bought with Affirm?
Yes, you can return an item you bought with Affirm by initiating the return process with the us via our normal return terms & conditions (30 days with a mandatory restocking fee). Assuming these conditions are met, we will refund Affirm (since they are the original payor) and Affirm will process your refund from there.
Note that restocking fees are mandatory. If you return a device, we must send that device to the manufacturer for testing and recertification, and incur a fee for doing so. Tactically, in a return scenario funded via Affirm, we will refund 90% of the eligible amount to Affirm, who will refund you that 90%, leaving a 10% balance on Affirm.
Does checking my eligibility affect my credit score?
No, your credit score won’t be affected when you create an Affirm account or check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in Affirm’s Help Center.
Do I need a mobile number to use Affirm?
Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it’s really you who is creating your account and signing in.
Where can I learn more about Affirm?
You can visit their website at affirm.com.
Disclosure
Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. See affirm.com/licenses for important info on state licenses and notifications.
