FAQ

Below are our most commonly asked questions, but if you do not find what you need here, we'd love to help you personally. You can contact us here, or email us at support@tennantproducts.com, or call during office hours (682)325-4139 (CST).

General questions

We are a family-owned and operated nutraceutical company that provides only the highest quality ingredients on the planet to optimize health and healing. Our products are used and recommended  by doctors, nutritionists, and healthcare practitioners around the world. We believe that health begins at the cellular level and that healthy people are happier people. We prioritize quality over cost and manufacture all our products in the USA in small batches to ensure ingredients you can count on.

Our online store is available 24/7. Our customer support is available 10am-5pm CST Monday through Friday, but closed on the weekend and national holidays.

If you wish to schedule an appointment with Dr. Tennant, please call the Tennant Institute for Integrative Medicine at +1.972.580.1156 or visit https://www.tennantinstitute.com

We do not have physical retail storefronts to keep costs and prices down for our customers. Our online store is open 24/7 though. If you have any questions, please call or email our customer support. Our number is +1.682.325.4139, and email is support@tennantproducts.com. We would love to speak or email with you. If you'd like to purchase our products, please check out our shop products page.

We cannot provide specific medical advice. Your healthcare practitioners are the best source for information and advice about what is right for you and your specific health needs. For all specific health and medical questions, please refer to your healthcare practitioner. If you wish to schedule an appointment with Dr. Tennant or the other doctors at the Tennant Institute for Integrative Medicine, please call 1.972.580.1156 or visit https://tennantinstitute.com/

Your healthcare practitioner is best suited to address your health needs.

On occasion we are able to offer a discounted price for a product or a few products. We normally do not have sales or discounts, or even coupons, as we try to keep our costs as low as possible every day for all our customers. Unlike other supplement companies, we use only the highest quality ingredients which cost more than most other supplement ingredients, so we are not able to offer coupons or regular sales.

We are currently working with Amazon to make our products more available.

Devices

Those can be found here at Senergy Medical Group

Our sister company, Senergy, handles the Dr. Tennant’s BioModulator® and BioTransducer® inquiries. Please call +1.972.580.0545 or visit https://senergy.us

Tennant Institute and Dr. Tennant

To schedule an appointment with  Dr. Tennant or the other doctors or practitioners at the Tennant Institute for Integrative Medicine,  please call +1.972.580.1156 or visit https://www.tennantinstitute.com.

You can contact the Tennant Institute at +1.972.580.1156 or info@tennantinstitute.com or visit their website at https://tennantinstitute.com/

Products

All of the products are made here in the USA.

Tennant Products was designed for adult consumption, however some products are suitable for children. Please consult your physician or your child’s pediatrician before using any of our supplements.

Tennant Products provides a “Best By” or “Expiration” date which is usually found stamped on the bottom of a bottle or container. This date is the date that we guarantee the potency, freshness and/or quality of that particular product if stored correctly.

A Suggested Use is provided on each of our supplement labels. Your healthcare practitioner may have specific protocols for the products that are uniquely suitable for you.

The list of products that do not contain any animal based ingredients are:

All Oils, Essential and Bioterminal
Activated Bamboo Charcoal
Adrenaline Support Formula
Brain Food, and Plus
Fulvic Super-Concentrate
Fungal Detox
H2True
Herbal Voltage
Lugol’s Iodine, caps and liquid 
Magnesium Malate
Neo40
Organic Sulfur
Pneuma
Raw Materials, caps and liquid

Most of our products are vegan. The following products contain an ingredient or ingredients from animals:

Adrenal Desiccated Glandular - Contains bovine adrenal

Digestive Enzyme Formula - Contains porcine and bovine animal-based ingredients.

Microbiome Support Formula - Contains bovine colostrum.

Restore Professional Whey Formula, Chocolate, Strawberry and Vanilla - Contains bovine colostrum and whey, as well as a product that’s derived from beeswax.

Restore Professional Veggie Formula and Restore Veggie (non-pro) Formula - Contain a product that’s derived from beeswax.

Some essential oils are suitable for internal use with proper guidance from a healthcare or medical practitioner.

Those oils are:
Clove
Frankincense
Germ Defense 
Helichrysum Blend
Lavender
Liver Detox Tea
Orange
Peppermint

We recommend applying the oils to the concerned areas and avoiding any contact with the eyes, mucous membranes or sensitive areas.

You can take Dr. Tennant’s Lugol’s Iodine Liquid or Dr. Tennant’s Lugol’s Iodine Plus Capsules at any time during the day, so long as it is not taken at the same time as medication, probiotics, or beneficial live cultures as the iodine will likely counteract and can make them ineffective. It is recommended to allow two hours between taking iodine and medications or probiotics.

Yes you can, although it is more beneficial to let the tablet dissolve in your mouth. We also advise that you not swallow the tablet whole as this could become a choking hazard.

Restore

We recommend you store Dr. Tennant’s Restore in the Refrigerator. We cannot recommend storing in the freezer as we have not tested this method of storage. In theory, it should not denature any of the ingredients as long as there is no moisture or liquid to freeze. Most importantly keep Dr. Tennant’s Restore away from heat and moisture.

We do not recommend this as the high temperatures may break down or denature some of the ingredients. Although we have been told that some customers put it in their oatmeal for breakfast which sounds interesting, we haven’t tried it yet so we cannot say if it actually tastes good that way.

The suggested use is once a day, but many customers can still see benefits from either a half scoop a day or one scoop every other day.

All forms of restore contain some beeswax and cannot be considered vegan. Our veggie protein formulas are considered vegetarian and not vegan for this reason.

Restore uses organic stevia leaf or organic stevia leaf extract as the natural sweetening ingredient. This is not the Stevia brand product and only contains the stevia plant.

Both formulas are robust and comprehensive for daily vitamin and mineral nutrition. All formulas contain 22g of protein, but the non-professional formula is made with our veggie protein only, does not contain dairy or hormones such as pregnenolone or SAMe, and has a few ingredients with slightly lower quantities. The non-professional formula was designed for the entire family from young children to seniors. As well as for individuals taking hormone medications.

Payment Questions

No, we do not keep credit card information on file. Your privacy and security is important to us. Once entered into our Check Out, our payment processing system ensures your credit card information is securely and confidentially stored. Tennant Products Staff have no access to your credit card number or information directly.

Credit or debit card payments can be made online or over the phone. For special circumstances please call us. Our number is +1.682.325.4139.

Please call or email customer support. Our number is +1.682.325.4139 and email is support@tennantproducts.com.

Order Questions

You can place orders directly through our View all products page or give us a call at 1.682.325.4139.

You are able to change, cancel or update your order before the order has been shipped. Even if your order has shipped and you find you need to change something, please contact us immediately at email: support@tennantproducts.com or call +1.682.325.4139, and we will do our best to correct it.

Account Questions

Step1.) In the top right-hand corner, click on the  ACCOUNT icon (looks like a person's head and shoulders). 

(If this takes you to the "My Account" page, you are already logged in. Select the "Log Out" button on that page and once again, click the ACCOUNT icon in the top right-hand corner.)

Step2.) Locate the "Forgot password" link just above the Password box.

Step3.) Click the "Forgot password" link and input your email.

Step4.) Access the new email in your inbox and follow the instructions to "Reset your password".


If you have any further questions, please email our customer support at support@tennantproducts.com or call +1.682.325.4139.

To resolve this issue, please try the following steps. 

Step 1.) Logout of your account and then sign back in.

Step 2.) Check your browser. (Typically our website is not compatible with Safari.)

Step 3.) Clear your cookies.

If you are still experiencing difficulties, please email us at support@tennantproducts.com or call +1.682.325.4139.

Yes, we do. If you are looking for someone in your area to buy Tennant Products from directly, you can send us an email at support@tennantproducts.com or give us a call at +1.682.325.4139. We will help you to find a reseller in your area. If you are a licensed healthcare practitioner and are interested in applying to be a reseller or to have a wholesale account, please contact us here: https://tennantproducts.com/pages/application.

Shipping

Yes, although this may be limited depending on the country's restrictions. We are monitoring the COVID- 19 intentional shipping situations for our products to include more countries. The shipping times for these orders will vary and all international orders will need to be set up over the phone +1.682.325.4139 or through email support@tennantproducts.com. We ship with DHL for international orders.

Depending on the country, international orders for wholesale or resale, can be subject to import fees or restrictions and may require specific forms or documents.

As we do not charge taxes for any wholesale orders nor do we include any customs or import fees on our order totals, any charges, taxes, or fees after the initial purchase are beyond our control and the customer's responsibility.

As we ship to multiple countries, we may not always know what restrictions or specific forms are required for the import of wholesale goods. And the specific forms or requirements may vary depending on the customs officer approving the package. For this reason, we are happy to email a copy of the detailed item list for each order or ​to sign/fill out any required forms upon request. Simply send a copy of the forms to our support email, support@tennantproducts.com, with a description of  the requirements; and we will have those created/filled out and sent within 1 business day.

You may wish to contact your country's import/customs office for further information on restrictions and fees.

USPS and FedEx for domestic and DHL for international.

Please check your email inbox and junk/spam for shipping notifications that you may have missed. Depending on what day and time you placed your order and the courier pickup times, it typically takes 1-2 business days for our fulfillment team to pull and prepare your order and for the courier to pick up and begin the delivery timeline.  For further questions please contact our customer support at support@tennantproducts.com or call +1.682-325-4139.

Tracking information will be sent through an email notification or SMS if you provided your phone number during check out. Please check your email inbox and junk/spam for shipping notifications. If you did not receive this email, please contact our customer support at support@tennantproducts.com or call +1.682-325-4139.

Depending on what day and time you placed your order, typically it takes 1-2 business days for our fulfillment team to pull and prepare your order for the courier to pick up and begin the delivery timeline. As our fulfillment center is closed during the weekends, orders placed after 2:00pm CST on Friday or over the weekend will be fulfilled the following Monday

Using your order’s tracking number (this is found in email and text notifications from us), contact your courier/shipping company and request that they check the status and location of your package. Mail carriers have been known to leave the package with a neighbor or place the package in the residence's mailbox accidentally. It is also common for couriers to send notifications in the morning that a package has been delivered when the package is expected to be delivered later that day or the next day. If you need any further assistance, please reach out to us at support@tennantproducts.com or call +1.682-325-4139.

***When placing orders, please double check your shipping address, as Tennant Products is not responsible for lost or stolen packages.

Please email our customer support at support@tennantproducts.com. We will work with you to resolve the situation.

Unfortunately, we do not have a way to do this at this time.

Our fulfillment warehouse is located in Dallas, Texas.

Typically, our fulfillment team pulls and prepares your order in 1-2 business days, then the courier takes the order and begins the delivery process. The transit time for your order depends upon the courier, shipping method, and your delivery location.

Transit time Domestically:

In general, domestic shipments are in transit for 2-7 business days, depending on which shipping method is selected and depending on the delivery location in the US.

Transit time Internationally:

Generally, orders shipped internationally are in transit for 7-45 days. This varies greatly depending on the courier you have selected, the delivery location, shipping method and customs procedures across borders and your country’s cross border restrictions.

***Please consider weekends, bad weather and holidays in your shipping plans.

Use the tracking information provided in email and/or text notifications from us and contact your courier/shipping company. Request that they check the status and location of your package to be sure you know where it is in the delivery process. Once a package is in custody of the courier, there is often little that we can do. If you need further assistance, please reach out to customer support at support@tennantproducts.com or call +1.682-325-4139.

Transit time Internationally:

Generally, orders shipped internationally are in transit for 7-45 days. This varies greatly depending on the courier you have selected, the delivery location, shipping method and customs procedures across borders as well as the destination country’s cross border restrictions.  Please note shipping time has been extended due to COVID-19 for all couriers.

Currently, we ship to the US and Canada. We are monitoring the COVID-19 international shipping situations for our products to include more countries when restrictions lift. (Please check with your country's customs restrictions.)

Return and Exchange Questions

We have a 30 DAY SATISFACTION GUARANTEE policy. We want you to be fully satisfied with every item that you purchase from Tennant Products. However, if you are not happy with an item that you have bought, you may return the item within 30 days from the date of the order's delivery day for a full refund of the purchase price, minus the shipping, handling, and 10% restocking fee.

For all Tennant Product returns purchased on our website on www.tennantproducts.com, please call our customer support at +1.682-325-4139 or email support@tennantproducts.com

If you bought items from a healthcare practitioner, please contact them directly. We cannot offer refunds from other healthcare practitioners.

If you purchased Tennant Products from any of our valued resellers, please contact them directly. We cannot offer refunds from resellers.

We are unable to accept returns for international orders.

It may take 7 to 10 business days for the refund to appear on your credit card statement.

If your order did not arrive as you ordered it, for example you received a strawberry instead of chocolate flavor, that’s on us; and we will replace it at our cost with no restocking fee or additional shipping charges if you notify us within 30 days of the date of delivery. Please contact us ASAP through phone +1.682.325.4139 or email support@tennantproducts.com.

If you find that you ordered the wrong product or flavor, we are happy to exchange it for the product that you wanted if the returned product is unopened and unused: and you have notified us: and we receive it back within 30 days from the date of delivery. Please follow our return process, and we will work with you to make it right. Please contact us ASAP through phone +1.682.325.4139 or email support@tennantproducts.com.